Terms of sale

The Muvly AI service (the “Service”) is provided by Néstor Brito Medina, a self-employed professional with tax ID (NIF) Y6721372G, trading as Muvly.AI, at Calle Manzanilla 10, 3D, 41013 Seville (Spain). Contact email: info@muvly.ai.

In this text, “we” means that person and “you” or “the customer” means the business or professional that buys the Service.

The Service is exclusively for businesses and professionals, for their trade or profession. It is not offered to consumers, so the 14-day right of withdrawal that the law grants consumers does not apply. By buying you declare that you act as a business or professional.

You accept these terms when you create your account and, when you make a purchase from the panel (a plan change, a wallet top-up or the onboarding pack), when you confirm it. We keep a record of which version you accepted and when.

What you buy and how it is charged:

The first time you buy a paid plan you get a 15-day trial. It is granted once per company and requires a card.

The first charge is made when the trial ends, unless you cancel before. If you change plan during the trial, the change applies immediately and at no charge; when the trial ends, you are charged for whichever plan you have at that moment.

You can cancel your subscription at any time from the panel. Cancellation takes effect at the end of the current period: until then you keep using the Service and nothing further is charged.

We do not refund subscription periods that have already been charged, in whole or in part, even if you cancel mid-period or have not used the Service. The exception is billing errors (a duplicate charge or a wrong amount, for example), which we correct by refunding the difference.

The wallet balance and the assisted onboarding pack are non-refundable.

The wallet is a balance in euros, net of VAT (the VAT on each top-up is invoiced at payment), that is consumed as you use the Service’s AI. The balance does not expire.

Assisted onboarding is a one-off pack of 8 hours of hands-on help to get the Service running, paid once. The hours used are recorded in the support ticket linked to your purchase.

The free plan needs no card and does not include Muvly AI. We may limit it or terminate it if we detect abusive use.

If a charge fails, Stripe retries it and we notify you by email. If payment is not regularised, we may suspend access to the paid features until you are up to date.

If you think a charge is wrong, write to us before disputing it with your bank: we will review it and correct any error. In the event of a chargeback we may suspend the account while it is resolved and provide the card issuer with the usage and billing records.

We may change prices or these terms. We will notify you by email with reasonable notice, before they apply; if you disagree, you can cancel before your next renewal.

This is version 2026-10-26. When something relevant changes we will publish a new version here, with its date, and the previous one will stop applying from then on.

The processing of personal data is governed by our privacy policy.

We provide the Service with reasonable care, but we do not guarantee that it will run without interruption or errors. Quotes are calculated with the rates you configure: you are responsible for them and for what you offer your end customers.

The Service uses artificial intelligence to talk to your customers and prepare quotes. The AI can make mistakes (misreading an inventory, an address or a date, or giving an inaccurate answer), so it is up to you to review the quotes and what you tell your customers. We are not liable for damages arising from those errors.

We are not liable for indirect damages, lost profits or lost customers. Our total liability to you is limited to the amount you paid in the 12 months before the event giving rise to it, except where the law does not allow it to be limited (wilful misconduct, for example).

These terms are governed by Spanish law. For any dispute, the parties submit to the courts of Seville, unless a mandatory rule provides otherwise.

For any question about these terms, an invoice or a refund request, write to us at info@muvly.ai.